If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date of purchase or 7 days from the date of receipt. If 14 days have gone by since your purchase or 7 days from the date of receipt, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the following conditions must be met:
- Customers must call 3 Star Industries (859)488-7447 to receive a return authorization number (RA#).
- The RA# must be written clearly on the outside of the return box.
- Returns will not be processed without an RA#.
- A restocking fee up to 20% will be deducted from the return.
- All returns must be in new condition, in their original packaging, and in 100% resellable condition.
- Returns not in resellable condition will be inspected and a damage percentage assessed. The percentage of damage will be deducted from the applicable refund. If the damage has created an unsellable product, a refund will NOT be granted.
- The customer is responsible for return shipping unless the return was due to incorrect shipping or a manufacturing defect.
- Returns must be addressed to 3 Star Industries, Inc. 2477 Concrete Road, Carlisle, KY 40311
- From time to time, 3 Star Industries may offer discontinued or closeout items at discounted prices. Sales for discontinued or closeout items are non-refundable. The product details will indicate if the item is non-refundable.
Wrong or defective items
Every effort is made to ship a quality product to your satisfaction. However, when items are sent incorrectly, damaged or defective, 3 Star Industries will exchange the item or issue a full refund. In some cases, 3 Star will require photos or additional information to process a return. If an item needs to be returned, please follow the return procedures above.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Shipping within the continuous US 48 states
All 3 Star Industries products ship free to the continuous US states.
Shipping outside the continuous US 48 states
Quotes for shipping outside the continuous 48 states can be obtained by calling 3 Star Industries at (859)488-7447 or e-mailing our sales department at email@example.com. Once you agree to the shipping charge and authorize us to charge that amount, your order will be processed. Shipments outside the United States cannot be guaranteed by 3 Star Industries and are shipped at the buyer’s risk. Lost shipments outside the United States are NOT eligible for replacement or refund.